University YMCA & New American Welcome Center
The University YMCA, founded in 1873, develops campus and community leaders committed to social justice, environmental protection, interfaith cooperation and global engagement by fostering dialogue, reflection and action. Established in 2017, the Y’s New American Welcome Center (NAWC) works to co-create a community where all immigrants can thrive and flourish by engaging local institutions and mobilizing community resources to ensure equitable access to services, economic opportunity, and meaningful belonging.
Job Description
Compensation
This is an at-will, full-time position averaging 37.5 hoursper week, with approximately 75% of work performed in-person. The salary rangeis $36,540 to $38,000, negotiable based on experience. This position isgrant-funded through June 30, 2026, with anticipated continuation through June30, 2027. While long-term continuation is expected, employment is based onfunding availability and performance.
Requirements
● A bachelor’s degree or equivalent workexperience is preferred.
● Bilingual proficiency, written and oral, is requiredin Spanish.
● Ability to work a flexible schedule at times,including some evenings and weekends.
● Valid driver’s license, good driving record andaccess to a reliable vehicle.
● Technical proficiency in all Microsoft Officeapplications and Google Suite.
● Ability to learn and demonstrate proficiencywith Salesforce to track client and activity data.
● At least 75% in-person; remote work subject tosupervisor approval.
Job Duties & Responsibilities
● Greet clients when they come to the center andconduct comprehensive intake.
● Answer and make phone calls, schedule appointments for NAWC services and enroll program participants.
● Provide clear referrals and limited case management toensure seamless and effectivecontinuity of service for all clients.
● Track client data accurately and precisely with attention to detail.
● Work closely with the Case Worker andotherNAWC staff to ensure continuity of servicesfor clients.
● Proactively mitigateor resolve issuesas they arise. This requiresdaily responses to emails.
● Perform other duties as assigned.
Essential Knowledge & Skills
● Strong commitment to the enfranchisement and empowerment of immigrant communities.
● Strong writtenand verbal communication skills toeffectively interact with clients andtheir families.
● Ability to work with people across diverse personalities, lifestyles, cultures, political orientations, and faiths.
● Impeccable integrity, positive attitude, mission-driven, and self-directed.
● Experience with case management systems and/or grant reporting is strongly preferred.
● Knowledge of trauma-informed service provision and practices.
